Shipping & Delivery Information
WHEN WILL YOU SHIP MY ITEMS?
HOW LONG WILL IT TAKE MY DOMESTIC (U.S) ORDERS TO GET TO ME?
Once you receive your shipping confirmation email allow 2- 8 weeks for delivery and the final delivery will be made by USPS to your mailbox or doorstep. We have many fulfillment centers around the world to ensure your products get delivered to you as quickly as possible.
HOW LONG WILL IT TAKE MY INTERNATIONAL ORDER TO GET TO ME?
International orders are shipped Standard International. Once shipped it takes 2-10 weeks. Your order moves through your country's local post network for final delivery. Your shipment may take a little longer when going through customs, depending on your country’s policies. We do not control customs fees or policies and our shipping does not cover these fees. When you first receive your initial shipping confirmation email your label has been printed and is being prepared for shipment and it has not yet been received by the courier. Orders are not shipped out during holidays. They will be sent the following business day.
|The United States||10-40 Business Days|
|Australia||10-60 Business Days|
|Canada||10-60 Business Days|
|United Kingdom||10-60 Business Days|
|Worldwide||10-70 Business Days|
*** Note: above times excludes processing time
Puppy Store is NOT responsible for stolen/lost packages, packages sent to the wrong address, or refunding/replacing packages in these cases. The customer is responsible for filing all claims.
Puppy Store is not responsible for any packages once they are in the hands of the shipping provider.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
DO YOU SHIP TO ALL COUNTRIES?
We ship to all countries, all over the world.
WHERE ARE MY ITEMS COMING FROM?
Although our fulfillment house is located in North America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom, and China.